Reviews
Mike Lichacz
21:13 25 May 26
The company is very good at keeping you informed of the upcoming appointment. I received a text message with a picture informing me of the technician who was on his way to perform the service. Robert was very easy to deal with.
David Ploughman
12:33 25 May 26
Atlas service person was efficient, friendly and cleaned up after the toilet leak was fixed. Highly recommend. Thanks
Paul Devine
18:45 24 May 26
Fantastic customer service.
Solved the issue and was very helpful when recommending solutions
Solved the issue and was very helpful when recommending solutions
Shayne Kukulowicz
14:08 24 May 26
Tyler was extremely knowledgeable and the Atlas team was responsive and very helpful. I originally contacted them simply to do a price comparison and they were more cost effective and accommodating, so I went with them.
Rianne Doney
17:24 23 May 26
Adrian was amazing and honest. He was very easy to talk too and such a genuine human!
Ramon Mallare
17:03 23 May 26
Excellent and quick service. Fixed my problem right away. Thank you Atlascare.
Len Nielsen
15:31 23 May 26
Neil is very efficient and professional.
Good job!! Excellent service always!! Neat and tidy and friendly.
Good job!! Excellent service always!! Neat and tidy and friendly.
Kerry Helston
21:16 22 May 26
Family member has had a horrendous experience with this company. Faulty installation leading to issues, and not responding to calls to fix the faulty job. Incredibly poor service and beware!
Roman Dementavicius
17:46 22 May 26
Jason came to shut down our SpacePak a/C system for the winter and do the Fall furnace tuneup, maintenence and checkup. He had helpful advise and made me aware of a higher than expected CO reading around the exhaust pipe in the chimney and recommended a chimney inspection and cleaning at the earliest opportunity. Very satisfied with how Jason carried out his work on our systems.
Gregory Curley
17:38 22 May 26
Customer support is second to none. Ever since we had our new furnace/AC unit installed Atlas has been super easy to get a hold of and offer assistance whenever needed. Highly recommended! 👌
Nisha Ganesh
15:09 22 May 26
Altas care was able to get a plumber to me very quickly. The plumber was very professional.
linda leschaloupe
14:41 22 May 26
Anthony is great always professional always fixes my problems always knows what the problem is which is important
Ramon Atienza
15:56 21 May 26
Very bad experience with Atlas Care. Our AC has been broken since January and until now it is still not fixed. It’s already very hot, and this situation is extremely frustrating.
Four different technicians came to check, but none were able to solve the problem. Every time, they say parts are needed, but there is always a reason why the parts are not replaced.
They are good at promoting their company when selling, but when it comes to repair and maintenance, our experience has been very poor. I do not recommend this company.
Four different technicians came to check, but none were able to solve the problem. Every time, they say parts are needed, but there is always a reason why the parts are not replaced.
They are good at promoting their company when selling, but when it comes to repair and maintenance, our experience has been very poor. I do not recommend this company.
Denise Smith
22:05 20 May 26
I just had a visit from Gabriel T to resolve an issue with my system and he was amazing…. He was so informative and professional …It was a pleasure and I can’t thank you enough for sending him to my home
Ilya Tchaplia
20:16 20 May 26
Antony was very helpful and very professional.
Thank you for great service
Thank you for great service
Kaila L
17:02 20 May 26
Outstanding experience with technician Daniel S. ! We he professional, knowledgeable and patiently explained what the issue was and how he was going to go about fixing it.
Martha Patino
14:28 20 May 26
Thanks for coming and fix the issue with the AC. What I would Ike next time to be notified what was the issue, if it got fixed or you need to come back, a bit of explanation of what happened. And also, I called Atlas care yesterday may 19 midday to find out why they charged me more and I’m still waiting for someone from the company to call me back
I think you should work more on customer service.
Thanks !
I think you should work more on customer service.
Thanks !
Danielle Melee
14:08 19 May 26
Neil is very knowledgeable, great at explaining things and bonus… awesome with our dogs. Always appreciate when he is the tech that comes for our maintenance.
Christina Santolin
01:21 18 May 26
Staff from Atlas plumbing explained what the problem was, explained how it was going to be fixed. Staff arrived on time and had all the equipment they needed to perform the job. They also took care with putting covers on the stairs and cleaning up leaving no mess. Would hire them again for any future plumbing job. Staff were polite and courteous.
Linda Goodwin
22:23 17 May 26
Ashroff was great, he was knowledgeable and smart in his approach; good problem solving, mannerly and service oriented!
Gerald Skupsky
09:41 17 May 26
....excellent cordial, knowledgeable, thorough, informative, effective service. Repaired leak in humidifier.
Denise Levinter
01:16 17 May 26
Wonderful customer service. Our technician Leonard was prompt, polite and efficient. Our first experience with the company. Excellent.
Peter Corry
19:24 16 May 26
Technician, Mahmood M. was courteous and professional. He arrived on time and explained issues clearly in a helpful way.
Sandra Isaac
16:06 16 May 26
Binyam T was very professional, skilled and efficient. My a/c unit is space pack style and a bit complicated to service . I will request Binyam specifically for my next a/c maintenance
F M
23:39 15 May 26
Everything was exceptional. From the pleasant person answering the phone to the tech Alec who completed the work. Fair, efficient and friendly. Thank you!
Paul
19:46 15 May 26
Justin from Atlas care went above and beyond to rectify the issue we were having with AC. Highly recommended Justin .
Mitch Viau
19:37 15 May 26
Kavi was prompt, and courteous. He assessed the issue, explained what needed to be done, and then completed the work in a timely manner. I’m a first time customer and would highly recommend them.
Susan Marlow
16:18 15 May 26
Llio s was great, very helpful with the thermostat, professional and knowledgeable. Excellent service call.
ken baird
14:00 15 May 26
Service was very professional and competent with technician explaining issues and possible options we could consider. Excellent experience
CHRISTOPHER AMERASINGHE
12:41 15 May 26
Anthony Di Caro is an Excellent technician. Has serviced my heating and cooling units for several years. Honest and reliable.I would recommend him highly.
Neil Zaph - 133 Hall
16:19 14 May 26
Had my air conditioner serviced today and received great service from Sonny Hwang from Atlas Carem
E. Fraser
16:53 13 May 26
The technicians are all just fine. I truly dislike doing evaluations. If someone is incompetent, I would let the employer know.
Janek Andrews
14:36 13 May 26
Always great when atlas comes by, they are knowledgeable and very helpful.
D Lindsay
19:32 12 May 26
Binyam checked the AC systems as part of our Spring maintenance program. Although Binyam discovered a problem with one of the units, he was able to determine that the faulty part is still under warranty and got us a labour estimate within an hour of completing his maintenance check. Having the same technician back year after year is a real plus.
P Demmings
17:17 12 May 26
Samuel S. was very professional and kind. He was efficient in his work, making sure my AC unit was ready to go. I would highly recommend him and Atlas Care for your air conditioners and furnace care.
Lucy Y
16:48 12 May 26
Very reliable, professional and friendly service. Mahmood verified everything was in working order and provided a very thorough maintenance inspection.
Daniel Lipson
16:42 12 May 26
Recently had a leaky AC/furnace unit looked at by Nasir. He arrived within the expected window, and AtlasCare's SMS that he was on the way was much appreciated.
Once he arrived Nasir seemingly took the time to explain what was going on and investigated one or two other issues tangentially related to the leak. He was friendly throughout but said he wasn't able to fix the issue due to the leak being caused by the air conditioner being an old model and the required refrigerant/part not being available.
While the model and refrigerant components may be true, after learning about air conditioning and investigating on my own, something didn't feel right. So I went down an internet AC rabbit hole and eventually found a clogged drainage hose that I removed, cleaned out, and replaced. No water has leaked for almost a year now.
I may still need a new AC unit one day, but the source of this leak was clearly a clogged hose that AtlasCare missed. Very disappointing, and makes me suspicious of whether the other recommendation was just an attempt to sell additional items.
Note: edited after solving the problem on my own.
Once he arrived Nasir seemingly took the time to explain what was going on and investigated one or two other issues tangentially related to the leak. He was friendly throughout but said he wasn't able to fix the issue due to the leak being caused by the air conditioner being an old model and the required refrigerant/part not being available.
While the model and refrigerant components may be true, after learning about air conditioning and investigating on my own, something didn't feel right. So I went down an internet AC rabbit hole and eventually found a clogged drainage hose that I removed, cleaned out, and replaced. No water has leaked for almost a year now.
I may still need a new AC unit one day, but the source of this leak was clearly a clogged hose that AtlasCare missed. Very disappointing, and makes me suspicious of whether the other recommendation was just an attempt to sell additional items.
Note: edited after solving the problem on my own.
Nancy Wunderlich
16:47 11 May 26
Ray D was very friendly and professional which made it a great experience.
Robert Scott
16:25 11 May 26
Thank you Tyler! You were quick, very professional and did a great job. I would call Tyler again for sure .
Bonnie Pennell
15:31 11 May 26
While our technician Alec was great - friendly, professional and thorough, dealing with the booking process was the worst experience that we have ever had with Atlas. And the virtual customer assistance was NOT good customer service AT ALL.
Arya Sarvestani
14:00 11 May 26
Gabriel T was very thorough, took the time to diagnose, but also was honest in his assessment and was patient to also educate me on the issues and the work he’s doing. I highly recommend choosing AtlasCare and if you can, ask for Gabriel.
H. Young
12:09 11 May 26
Leonard was courteous, friendly and professional and arrived in a timely manner.
Thank you!
Thank you!
Judy Burke
16:07 10 May 26
Kevin T was fantastic getting our heat pump working. We'd been without a heat pump since November 2025, and after many failed attempts to diagnose and fix it, Kevin came through. This was our second winter without a heat pump and quite frankly both climate Air and Atlas Care dropped the ball. No call backs on request, not honouring the guarantees, but Kevin did his very best to see to our needs.
Dave Wilson
14:08 10 May 26
Atlas Care technicians do an outstanding job! Unfortunately, their newly installed AI booking system is deficient and lacking in a number of areas. !
Gary Kennedy
13:12 10 May 26
AtlasCare were great to work with. Spend time with us to understand what would best meet our needs and budget. Scheduled installation the next day. The Team that installed were great. Removed our old system and installed the new. They respected our home and made sure it was clean when they left. Highly recommend AtlasCare.
Jonathan Lin
19:37 08 May 26
Very disappointed with the service from AtlasCare.
I signed up for their monthly plan and had repairs done on Feb 18, 2026. A follow-up visit was required because parts needed to be ordered—but here we are at the end of April with zero updates.
I’ve called four separate times, and each time I was told they would check with the parts department and get back to me. No one ever did.
Poor communication and lack of follow-through, especially for a paid service plan. Would not recommend based on this experience.
Update:
-After several more calls, finally got the vent motor replaced on May 1st, but was still missing the zoning damper motor.
-On May 6th, received a call to book a time to replace the zoning damper motor on May 7th, offered to do it for free
-On May 7th, technician came with wrong zoning damper motor, and was not able to find the right one after visiting 3 different suppliers. I ordered the motor online after technician left, received on May 8th, fixed it myself. Zoning damper finally working well after all the chaos.
I signed up for their monthly plan and had repairs done on Feb 18, 2026. A follow-up visit was required because parts needed to be ordered—but here we are at the end of April with zero updates.
I’ve called four separate times, and each time I was told they would check with the parts department and get back to me. No one ever did.
Poor communication and lack of follow-through, especially for a paid service plan. Would not recommend based on this experience.
Update:
-After several more calls, finally got the vent motor replaced on May 1st, but was still missing the zoning damper motor.
-On May 6th, received a call to book a time to replace the zoning damper motor on May 7th, offered to do it for free
-On May 7th, technician came with wrong zoning damper motor, and was not able to find the right one after visiting 3 different suppliers. I ordered the motor online after technician left, received on May 8th, fixed it myself. Zoning damper finally working well after all the chaos.
Ron Rouse
19:27 08 May 26
Bruce was the most professional person you have sent here in a long time, thanks Ron Rouse
Helga kh
15:34 08 May 26
I did not have a good experience with this company at all. We had a blockage in our pipe. A technician named Josh came to inspect it and told us, “Don’t worry, we’ll clear it for you tomorrow.” I explained that the previous technician who came from the same company before had said it was a serious blockage, but Josh kept assuring us that it would not be a problem and that they could definitely fix it. He said we have the better machine now and there is no issue.
The estimate was $ 1,582.
The next day they came back and tried snaking the pipe and doing different things, but they were unable to fix the issue. After that, they still charged me over $394 for work they could not complete.
I told them the problem had not even been fixed, but they said their time was not free. Then I asked them to send me the invoice before payment, and they said I had to pay first and only then they would send the invoice. I found that very strange and unprofessional.
I also asked if I could speak with the owner or manager of the company, and they told me they were not allowed to give me the boss’s phone number. They said I had to call the company directly. That response upset me because I could not understand why they were refusing to let me speak to management.
I paid almost $400 and nothing is fixed .
Overall, I had a very bad experience with this company and I would not recommend doing business with them.
The estimate was $ 1,582.
The next day they came back and tried snaking the pipe and doing different things, but they were unable to fix the issue. After that, they still charged me over $394 for work they could not complete.
I told them the problem had not even been fixed, but they said their time was not free. Then I asked them to send me the invoice before payment, and they said I had to pay first and only then they would send the invoice. I found that very strange and unprofessional.
I also asked if I could speak with the owner or manager of the company, and they told me they were not allowed to give me the boss’s phone number. They said I had to call the company directly. That response upset me because I could not understand why they were refusing to let me speak to management.
I paid almost $400 and nothing is fixed .
Overall, I had a very bad experience with this company and I would not recommend doing business with them.
Matt Scoular
14:04 08 May 26
Neville was on time, friendly, fixed something pro bono when others didn’t know how to fix and gave us a free estimate on two other jobs. Would use him again for plumbing!
Paul Sands
16:18 07 May 26
May 6 2026 I would like to add to my review as I met 3 great gentlemen today and yesterday at my house for a new furnace and air conditioning system.
Adrian Daya was great with explaining the equipment and outlining the costs. He has a great personality and approach with the homeowners. A true pleasure to deal with.
The service techs were two great guys as well. Patrick X and his partner Sungsoon H were so helpful and accommodating as they worked so hard non stop in the weather conditions, clean up and safe environment spending the entire day at my home.
I have known Atlas Care for many many years with my insurance contracting business and my personal home
My technician today Del Ligias was very knowledgeable with good advise, service repair and great customer service
Paul Sands
Adrian Daya was great with explaining the equipment and outlining the costs. He has a great personality and approach with the homeowners. A true pleasure to deal with.
The service techs were two great guys as well. Patrick X and his partner Sungsoon H were so helpful and accommodating as they worked so hard non stop in the weather conditions, clean up and safe environment spending the entire day at my home.
I have known Atlas Care for many many years with my insurance contracting business and my personal home
My technician today Del Ligias was very knowledgeable with good advise, service repair and great customer service
Paul Sands
Rob Wineberg
13:08 07 May 26
The reason Dell serviced our A/C SpacePak is because we specifically asked for him. I would rather wait a month if necessary, to make sure we get Dell. He provides an outstanding level of service, always extremely thorough and never cutting corners, which honestly hasn’t consistently been the case with other Atlas technicians. Dell also takes ample time to walk me through the condition of the units after completion of the service. Last, but not least, Dell is a super nice guy.
R Hendricks
16:49 06 May 26
Edited 5/6/2026: Zachary completed our annual AC service today and as usual he was prompt and courteous with quality service. They even rescheduled me in the very next day because it was raining on the day I was supposed to have the inspection but due to weather they weren't able to complete it, so rather than make us wait they scheduled us in first thing the next day. I'd continue to recommend Atlas Care to anyone looking for home maintenance services.
Marcus with Atlas Care was excellent! He was knowledgeable and incredibly friendly, great customer service. He showed us where everything was, gave us some pointers, and was honest with his recommendations instead of pushing products and unneeded repairs. 10/10 service
Marcus with Atlas Care was excellent! He was knowledgeable and incredibly friendly, great customer service. He showed us where everything was, gave us some pointers, and was honest with his recommendations instead of pushing products and unneeded repairs. 10/10 service
Mick Sayer
16:30 06 May 26
I asked for help Neville H came round I thought to take a quick look and give me a price on a Sunday. He stayed and did the job he was great a true professional I had asked another company before contacting Neville they said it would be a big job and they would get back to me I am still waiting over a month and I followed up with their office as a reminder still no service .So a big thank you Neville for your commitment and professionalism. A well deserved 5 star 🌟and you have a solid customer . Mick
Patrick O'Brien
16:15 06 May 26
Franklyn was awesome. He get’s a 5 out of 5. what’s problematic is that Atlascare sent him without the proper equipment; he didn’t have a ladder.
I’ve had this service done for nearly 10 years and Atlascare acted like and sent a representative as if it was the first time they’ve ever been to my house to service they’s united I’ve purchased through new. that’s is not how to treat ongoing customers.
Franklyn was amazing; he used what I had to do the job, but should never have been put in that spot. Knowing your custom is key & Atlascare seemed to forget me entirely.
I’ve had this service done for nearly 10 years and Atlascare acted like and sent a representative as if it was the first time they’ve ever been to my house to service they’s united I’ve purchased through new. that’s is not how to treat ongoing customers.
Franklyn was amazing; he used what I had to do the job, but should never have been put in that spot. Knowing your custom is key & Atlascare seemed to forget me entirely.
Michelle Pina
13:39 06 May 26
Tenzin is amazing. Top notch customer service! He is personable and took the time to understand my concerns, gave me options and customized a work-plan that made sense and would be the most economical without sacrificing quality. I can’t say enough about how great the experience was. I would highly recommend Atlas and Tenzin for all of your plumbing needs! 👍🏼👍🏼
Mike Cooke
16:47 30 Apr 26
Nasir did good job and explained his tests and results. He was polite and engaging.
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