The industry has changed but some things remain the same.
A good host welcomes people into their home and makes sure they are well cared for.
From the beginning, we’ve been meeting the unique needs of families. Since the first day we began offering services to the community, customers have been our focus.
They say that change is good, and we have seen incredible changes as we’ve been able to help customers with their coal, oil, and gas furnaces as the years have passed. Automation, efficiency, digital integrations… from mercury thermostats to WiFi-connected control systems, we’ve witnessed it all.
Since 1986, under the name of AtlasCare, Roger Grochmal has been leading the team through these changes, all while investing in a company that he has appreciated from the beginning. As a natural entrepreneur, Roger has passionately steered AtlasCare forward, all while committing to its customers. From a team of 8 to a team of over 100, growing with our clients has been AtlasCare’s pleasure.
Michael Grochmal started working at the family business, AtlasCare, part-time in the summers from the age of 13. Michael joined the AtlasCare team on a full-time basis in 2003 after obtaining 5 years of business experience with a Fortune 500 company. He performed every role at AtlasCare before becoming President in 2012.
AtlasCare is a community of parents, grandparents, aunts, uncles, best friends, your neighbour down the street. Exceptional service remains at the core of who AtlasCare is. We are excited to see how the industry will change and progress, but will always remember our roots and where we came from all those years ago.
Expect to be treated differently. We aim to please.
Problems? We Have Solutions You Will be Comfortable With.
Things break down. It’s a part of life. That’s why we work with you to ensure you and your family are taken care of.
Continuous Learning For Your Security and Peace of Mind
Our team’s always adopting new innovations, solving problems, and finding the best solutions. Rely on expert advice from our technicians, on all makes and models.
Our Door is Always Open for Your Safety. We Never Close
We’re open 24/7, all day every day. Emergencies happen when you least expect it, but don’t worry. We’re always there when you need us.
Here’s what our customers say…
Drains Manager since 2015
Despite the fact I called to leave a message on a Sunday and I was expecting a callback sometime around Monday during business hours – I was shocked that Brendan called me back (within an hour!) and listened to every concern and had a crew out first thing Monday morning to examine the problem. When I commented on the fact that he was working on Sunday he said it was no problem and that he “wouldn’t be happy until my problem was solved” regardless of the time or day of the week!
I have to say that as a homeowner who recently built and knows almost every corner of this house, this problem was BEYOND frustrating for me and your ENTIRE team made all the difference in the world. Even just calling the main switchboard to Hear: “How can I make your day better” made SUCH an incredible difference when I was literally BEYOND stressed out!
I cannot say enough about everybody that helped me with this problem but have to especially mention Brendan because he took charge of the problem from the beginning and literally wouldn’t rest until the problem was solved.
In a time where customer service is a thing of the past – Your company is the exact opposite and you not only have a customer for life but a fan who will tell EVERYBODY about how great you are!James Cunningham -
Plumbing Manager since 2014
I found AtlasCare after discovering our condo complex (3 buildings) have Kitec plumbing, which had to be removed and replaced. I searched online for someone familiar with Kitec, and AtlasCare came up. I dealt with Kevin, and we ended up getting 40+ other condo owners onboard for AtlasCare to replace the plumbing. Kevin and his crew were very professional, were sensitive to the needs of individual owners, and did a great job for us. They are now about half-way through this project at our complex, and I am hearing nothing but good things about them from the other owners. I would highly recommend AtlasCare.Carol Madigan -
HVAC Installation Technician since 2018
Very pleased with the professional and courteous service we received. Quickly resolved our issue and got our heat back up and running again! Will definitely be joining their monthly maintenance program.Janine De Rosie -
HVAC Service Technician since 2017
Kyle was respectful and professional during our work from home period. Quality of service, starting from ease of scheduling to the completed work is top notch. 5 stars!Chris Jones -
Home Comfort Advisor since 1988
We have used Atlas for many years, they installed our AC back in 93 and have been doing the maintenance on it every year since and we have had no problems. They are well organized always polite and clean. Recently we had Atlascare install a new Lennox furnace and air conditioner and were pleased with how well the team of installers worked together, the furnace is quiet. What a great team from Fraser Hillis who came by and made recommendations on what product would work well in our house to the installation team of Mike, Mike and Christian who did the install, thanks.R K -
HVAC Plumbing Technician
Kavi Dayal made a service call to my daughter’s residence a few days ago to investigate a drip in the basement. We decided to leave this alone as it was not that serious and we are selling the house soon. We were impressed by Kavi so we had him come to our residence to replace a toilet that had not been used for quite a while. We had been putting this job off but after meeting Kavi, I asked him if he could look after this. Kavi was very friendly but also very professional and I would certainly recommend him to anyone who needs a plumber.Scott & Linda Newlands -
HVAC Service Technician since 2018
I called their emergency service on the weekend and they responded within minutes. The technician called me promptly and made every effort to address my problem with leaking water from the furnace. He gave me an idea of what the cost might be over the phone after asking me a few questions. Upon arrival, the tech was respectful and courteous. He was very efficient and knowledgeable in diagnosing and fixing the problem – I had a broken pump. The cost was pretty much what he had quoted me over the phone. I signed onto their maintenance program as I saw what kind of customer-oriented company they were. I would strongly recommend.John B. -
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