Always There When You Need Us
Treating customers and staff like family since 1932.
A Message from the Chairman
At AtlasCare, our entire focus is on giving you a great customer experience. For almost a century, we’ve worked hard to build a solid reputation and solid relationships with our customers and suppliers.
Our high level of customer care is why many of our customers have been with us for decades and why we rank highest on HomeStars, year after year. From the moment we answer your call to the moment we leave your home – our commitment to quality care and exceptional service never wavers.
We look forward to the opportunity to meet your home comfort needs.
Sincerely,
Roger Grochmal
Chairman
AtlasCare Heating & Cooling
Our Philosophy
Our motto means more than just giving you a one-hour service window and four hour emergency service for heating and cooling in the GTA. Our entire culture is designed around giving you an exceptional customer service experience. It’s why we rank highest on customer review web sites. Busy people just like you, who care about their homes, continually refer us to their friends and neighbours. It’s how we have built our business over more than 80 years.
We respect your home like it’s our own. Our service technicians and installers are highly trained and properly licensed and undergo continuous training on new HVAC technologies and products in our state-of-the-art training facility, so you can count on the highest level of safety for your family. When we arrive, our installation technicians lay down carpet mats, drop cloths and wear booties to protect your home. They also clean up the area as soon as the job is complete.
We treat you like family. We know that replacing your heating or cooling system isn’t a planned expense. So, we do everything we can to take away the challenges with easy financing, and matching your needs with the right system so you get a return on your investment and savings that come with increased efficiency. We help you complete forms for government rebates and help you understand the products you’re purchasing.
We do the job right the first time. We are committed to ensuring that each job is done right the first time. We have a strict standards guide for every type of installation we do. Our expert technicians follow this guide to ensure every installation is perfect.
We offer custom solutions. Sure, we install and service heating and air conditioning, offer you clean air solutions and technology to make your home an oasis of comfort. But what we really do is bring you solutions. Whether you have a broken air conditioner, an inefficient furnace, or even when you’re not quite sure what the problem is, we will help. We take care of you with our Protection Plans, and back up each plan with our commitment to making your home perfectly comfortable.
We understand that your needs are urgent. We wouldn’t want to wait around all day for service, why would you? That’s why we always give you as little as a 1-hour window for all service and installation calls. We do everything we can to meet your schedule, even if this means adjusting ours.
We give you honest recommendations. AtlasCare will always look at your home’s history before we give you honest recommendations about the best ways to improve the comfort of you and your family. We stand by brands and HVAC products that have a history of quality, reliability and industry-leading, energy efficient technology. We only recommend products we would choose for our own homes.
