With COVID-19 top of mind, I wanted to reach out directly to let you know how AtlasCare is addressing being an essential service during this pandemic, and to assure you that we are ready to help you through this.
First and foremost, I want to assure you that we have taken numerous precautions to keep our employees and customers safe. Our truck interiors and office are cleaned multiple times a day. We check in with our team every day and ensure that anyone with any symptoms of cold or flu does not come to work. We have equipped our technicians with soap, towels and wipes and our only ask is that you make a sink available where they can wash their hands before and after they finish working in your home. We will wipe down everything with disinfectant, including your thermostat if we needed to adjust it. As always, we also wear shoe covers to ensure we’re not tracking anything into your home. Your well-being and that of our colleagues is always at the forefront of our minds.
As we will all be spending a significant amount of time in our homes now, whether working remotely, keeping our children home from school and we’ll all be travelling less, it is more important than ever that our homes be that healthy oasis in a sea of illness and uncertainty.
At AtlasCare, it has been a pillar of our mission for the past 25 years to keep people healthy in their homes. Preventive maintenance, cleaning heating and air conditioning systems – especially ducts that can trap and distribute dust and germs – has never been more important to keep indoor air as fresh as possible as it is now. We can provide these services and fresh air solutions for the air in your home including ventilation, upgraded filters such as HEPA that trap particles and pathogens, and ultraviolet lights that kill them. A humidifier that keeps the relative humidity between 40%-60% is also essential. The health of your home is important as well. No one wants a drain to back up or a leak to happen in their plumbing. We have people to handle those systems, too.
AtlasCare is known for its rapid response when you need someone. You will have a lot on your mind and if you need our services, we’ll be there. We simply ask you to advise us if anyone in your home is showing or has shown symptoms of cold or flu, so we can take precautions such as wearing gloves and masks.
We’ll keep the conversation going. Every day we learn more about COVID-19 and its potential impact. You can check in with us for updates on our website at www.atlascare.ca about how we are responding. If we have something to share with you, we will. In times like these, we want you to know that we will be “Always there when you need us”.
Thank you for your ongoing business and placing your trust in AtlasCare. During this challenging time, we’re working hard to give you the confidence to have AtlasCare in your home.
Roger Grochmal, P.Eng.