As expected, AtlasCare has been recognized as an essential business. This recognizes the role that HVAC contractors play in maintaining the integrity of residential infrastructure, especially in extreme situations. For example, we were called to a home this past weekend of a customer who had just returned from Florida to find their basement flooded from a leaking water heater. We were able to respond and get the water heater changed out today.
We have implemented some updated screening procedures over the phone regarding recent travel and the health of occupants in the home so that we can fully understand what kind of a situation we will be walking into when we attend at a home and any special protective measures our staff would need to take. We will be asking for credit card numbers where required at the time of booking a call so that you do not have to physically interact with our technicians. No charges will be made until the work is completed.
WARNING: Do NOT flush anything down a toilet other than toilet paper. We are all using disinfectant wipes, paper towels and even Kleenex to wipe surfaces down. If any of these items are flushed down the toilet they can fairly quickly lead to plugged drains. None of these items are biodegradable and can easily get caught up in a drain. If you sense that you are having problems with drainage from any fixture, please call to have a plumber clean it out for you before you experience a backed up drain.
If we haven't called you, we will. We are scheduling air conditioning tune-ups with the mild weather we are experiencing. Our priority has been customers with known health conditions, those who are uncomfortable starting up their systems before we have had a chance to perform the tune-up and those with attic air conditioning systems. This state of physical distancing will be with us for awhile and we know there will be significant demand when it gets hot. Most of our maintenance time is spent outside the home with little interaction required. In addition to expected pent up demand, we have diminished capacity to perform work as some of our staff members have personal health conditions or are caring for elder family members.
Lastly, there is a lot of bad information in the public domain about miracle products that can filter out and/or kill viruses and protect you from COVID-19. Don't believe it. We have some very good products such as HEPA filters and UV Lights that do a very good job in cleaning the air. We are happy to give advice on what might work best in your home. However, they are only one line of defense. Physical hygiene and physical distancing from others are essential.
We'll keep the conversation going. Every day we learn more about COVID-19 and its potential impact. You can check in with us for updates on our new website at www.atlascare.ca about how we are responding. If we have something to share with you, we will. In times like these, we want you to know that we will be "Always there when you need us". Thank you for your ongoing business and placing your trust in AtlasCare. During this challenging time, we're working hard to give you the confidence to have AtlasCare in your home.
Roger Grochmal, P.Eng.
CEO
