About AtlasCare – AtlasCare

About AtlasCare

Always there when you need us.

“Our furnace went late Friday evening – Alex was our man that came to the house and did the diagnosis – with in a few minutes he was able to detect our issue. A new motor was needed – the furnace is only 4 years old so thank God it was covered by the warranty. Alex return early on Saturday morning and we were up and going in no time. I must say Alex was a true professional and such a polite man, 10 out of 10 – Atlas always over achieves with their customer service – a refreshing change I must say. Allan” – Allan Pick

Our motto means more than just giving you a four-hour service window so you’re not stuck at home all afternoon waiting on us. We do everything we can to meet your schedule, even if this means adjusting ours. And, it means more than our four-hour emergency service promise for heating and cooling in the GTA.

Our motto is ingrained here. Our entire culture is designed around giving you an exceptional customer service experience. It’s why we rank highest on customer review websites and why busy people just like you, who care about their homes, continually refer us to their friends and neighbours. It’s how we have built our business since 1932.

AtlasCare van outside client home

Your safety, security and comfort are paramount for us.

That’s why you’ll receive a picture of our technicians before they arrive at your door, why we spend time with you to answer all of your questions and show you how to use the equipment and accessories we install or service, and why we follow up every installation to ensure that everything is operating exactly as you expect.

We’re one of the only heating and cooling contractors in the market to fully guarantee our work. If you’re not happy and we can’t resolve the problem, we’ll refund your money. It’s as simple as that. We make this promise because our service technicians and installers are the best there is: highly trained, properly licensed and undergo continuous training on new technologies and products, in the factories of our superior manufacturers, and in our state-of-the-art training facility.

We offer honest solutions designed for you.

Sure, we install and service heating and air conditioning, offer you clean air solutions and technology to make your home an oasis of comfort. But what we really do is spend the time with you that we need to fully understand, then strive to meet, your exact needs. We give you honest recommendations. AtlasCare will always look at your home’s history before we give you advice about the best ways to improve the comfort of you and your family. Our experience and engineering expertise have taught us that there is usually a creative and safe way to make it work, and we’ll do everything we possibly can to meet your goals.

We treat you like family.

That means we treat your home the way we would like our homes treated. When we arrive, our technicians lay down carpet mats, drop cloths and wear booties to protect your home. They clean up the area as soon as the job is complete. They respect your garden and property. And, don’t be surprised if they lend a helping hand in other ways, too. It’s just who we are.

Solutions that focus on your budget, not our bottom line

We know that replacing your heating or cooling system isn’t usually a planned expense. So, we do everything we can to take away the challenges with easy financing, and matching your needs with the right system so you get a return on your investment and savings that come with increased efficiency. We help you complete forms for government rebates and help you understand the products you’re purchasing.

12 Great Reasons to Choose Us

  1. We are family-owned and operated – we treat our customers and employees like family.
  2. We’re a responsible employer with a respectful workplace, fair wages, good benefits, and all our techs are employees – not contractors who come and go.
  3. We’re problem solvers, committed to providing customized solutions that fit your exact needs.
  4. We provide the fastest emergency service in the GTA.
  5. If it’s an emergency, we’re open 24/7, 365 days a year. Your safety is our highest priority.
  6. We’ve been in business since 1932 – we’re loaded with experience, and we’re not going anywhere.
  7. We guarantee 100% satisfaction with our work – or we’ll give you your money back.
  8. Our customer service is exceptional – read our reviews on HomeStars.com to see for yourself!
  9. We’re committed to continuous learning – you can rely on expert advice from factory-trained technicians.
  10. Our community matters to us, and giving back is part of our culture. Ask about our Care to Share program.
  11. Take a deep breath – we’re experts in indoor air quality, too. Our duct cleaning service is top-notch.
  12. Our “red carpet” commitment ensures we leave your house better than we found it – always.

“Our Atlas Care service call today was like we’ve always come to expect; Leo was the epitome of excellent customer relations with his obvious technical expertise and appreciation of the clients home. He graciously answered questions and never made us feel hurried or that we were imposing so all in all Atlas continues to lead the competition.” – Mike F.