FAQ’s

How long will the sales rep need to be in my home?

This changes depending on the type of call/sales rep. On average expect 1 – 1.5 hours.


When can you install?

Sales rep will be able to advise after assessing scope of work, currently we’re booking about 3-5 business days’ out.


I have already purchased the equipment and just need a company to install it. Can you help?

No, we only install products supplied by AtlasCare.


I want residential equipment (i.e. a ductless) installed in my store/restaurant/condo, can you help?

No, we don’t do any work in commercial buildings (regardless of their square footage).


I just paid for a diagnostic/repair, will that be credited back towards a new unit?

Typically we’ll refund the diagnostic or a portion of the repair but it depends on the scope of work required for replacement. The sales rep will be able to advise when he/she is at your home. I will be sure to let them know your current situation.